Troubleshooting guide

Common errors that are encountered while uploading assessments are listed below, together with potential solutions. This troubleshooting table will be expanded over time.

Request help if the issue you are experiencing is not listed below and you need additional assistance.

Issue	Potential solution
Error related to file name (e.g., invalid assessment type or invalid district id).	View file formatting page for file naming conventions.
Zero matching student records found in ODS for file.	Make sure that the students who are listed in the assessment file are students who are currently active so they will match the students in your student information system.
File header format error	View the text and CSV files on the file formatting page for the required format for each assessment type.
Student mismatch errors	Remove inactive students from assessment file. Make sure that student’s name and date of birth matches the name and date of birth in the student information system (particularly with dual last names or hyphenated last names).